Company Policy

Guarantee: Tradewinds Imports, LLC. fully guarantees all of our products. If a product is damaged upon arrival we will gladly
refund the merchandise purchase price or provide a replacement.

*Proof of sale is required for all claims

Return Policy: All returns must be made within 5 business days of your shipment’s arrival. Non-damaged items must be
returned and postpaid (C.O.D returns not accepted), in unmodified, saleable condition. There is a 25% restocking fee charged.

Returns may be made by properly packaging and shipping the returnable merchandise WITH A COPY OF THE PRINTED
SHIPPING LABEL YOU RECEIVED WITH THE ORDER, along with any additional information
that will help us process your return quickly.

SHIPPING DAMAGE: Report any damage to our Customer Service Department immediately. If the damage is not reported within
2 business days of it’s arrival a return request will not be honored. You MUST retain all packaging material for the carrier's
inspection. Once the carrier has picked up the damaged merchandise for inspection, and all original materials are confirmed present,
an exchange will be processed.

Your Privacy: We understand that you are concerned about the use of your personal information and other privacy issues.
Below we explain our information and confidentiality policies so that you can be confident of our commitment to protecting your
right to privacy.

On-line Security: Your information is protected on our web site by a Secure Sockets Layer (SSL), which is the industry
standard for secure on-line encryption. This means that your personal information, including your payment information, is
encrypted before it travels over the Internet for processing, assuring your safety and privacy.

Information Collected:
Information you supply to us is kept confidential. We will not sell your information to any third party. In order to meet your
customer service expectations, Tradewinds Imports will request information such as your:

First and Last Name
Billing Address
Shipping Address
Email Address
Telephone Number
Payment Information

*We do not retain any of your credit card information in our files after the order is processed.

Web Site Problems: If you experience any problems on our web site we would like to hear from you. Please send a
short e-mail to our Customer Service Department.